Effective Debt Recovery Resolution That Preserves Your Patient RelationshipsOur Early Out & Pre-Collection Billing Services is a winning scenario for all involved. Early intervention provides a timely approach to our customers and patients to resolve past-due accounts prior to them being placed in full collection.
We cater to these accounts by having our trained agents work with them to find the appropriate action needed for resolution. By implementing this Early Out & Pre-Collection service, fewer accounts will go to collection. In the end, this provides measurable returns earlier on in the collection process.
As per the FDCPA, accounts handled by TCR's Extended Business Office and Early-Out Self-Pay Departments are not considered to be delinquent and subject to formal collection activity or management. Once an account has formally been designated as delinquent it can be transferred and serviced by our third party debt collection parent company, Aargon Agency, Inc.
Benefits of Early Out Services
Optimize Revenue FlowTCR has a solid and extensive infrastructure that includes both people and technology, which means there is no need to up-grade in-house billing. Our company is well equipped to help streamline your billing procedures while improving performance of the outsourced functions.
Reduce OverheadCosts of back- office operations are extremely high. Our state of the art technology helps to give your company the room to grow while reducing cost. The end result allows your company to remain competitive and achieve high-levels of customer service.
Improve Operational EfficiencyTCR operates as an extension of your company by billing your patients or setting them up on a payment plan. Our friendly reminders options include a letter, and/or telephone messaging campaign into the billing process. We recognize that every business has a different need which is why we analyze systems to create a custom-tailored solution for your accounts receivable.
The TCR Early-Out Process
- Identify any missing or incomplete coverages.
- Provide a financial analysis of the patient’s ability to pay.
- Assess the patient’s situation for potential hospital-based financial assistance.
- Offer repayment solutions for quick account resolution.
Mailing Services for Billing Statements and Reminders.
TCR can mail early collection notices using your letterhead thus keeping the existing comfort level with the customer, or we can use our letterhead to create a sense of urgency.
Pre-Collection Courtesy Telephone CallsTCR can make and receive pre-collection calls as the billing department of your hospital or practice. This is a highly effective way to maintain established trust and yields superior results. If you prefer we can work as TCR and not as your office, notifying customers that we are the last step before formal debt collection efforts ensue.
ApexVox - LRD (Live Representative Dialing) - TCPA Compliant Call Center TechnologyWith our proprietary ApexVox - LRD call system, all telephone campaigns are executed and managed in-house by TCR. and all outbound calls are initiated and transfered between highly trained TCR call center representatives. The ApexVox dialing platform is entirely seperate and independent of auto-dialing systems, ensuring complete TCPA regulatory compliance.
This human intiated telephone dialing system allows for full legal compliance with all Telephone Consumer Protection Act (TCPA) requirements and guidelines, as well as maintaining compliance in accordance with the latest court rulings and precendents affecting the application of the TCPA.